Privacy Policy

This Privacy Policy describes how Dutch Travel Advisors collects, uses, and protects the personal data provided to us or collected by us in connection with the use of our online platform and services.

Data Controller

The data controller responsible for your personal data is Dutch Travel Advisors.
Our address is:
65 Prinsengracht, Suite 2B, Amsterdam, North Holland, 1016 HM, Netherlands.

Information We Collect

We collect personal data that you voluntarily provide to us when using our services or interacting with our site. This may include:

• Contact details such as your name, email address, phone number, and physical address.
• Identification information such as passport or ID details required for travel bookings.
• Payment information, although we typically use third-party payment processors and do not store full payment card details on our systems.
• Travel preferences and details such as destination, dates, airline preferences, accommodation needs, and special requests (e.g., dietary requirements, accessibility needs).
• Information related to corporate travel policies and requirements.
• Communications with us, such as inquiries, feedback, or support requests.

We may also collect certain information automatically when you visit our site, such as:

• Your IP address and browser type.
• Device information.
• Usage data, including the pages you visit, the time spent on those pages, and your navigation paths.
• Information collected through cookies and similar tracking technologies (see Cookies section below).

How We Use Your Information

We use your personal data for various purposes based on specific legal grounds:

• To provide our services: This includes managing corporate travel, leisure travel planning, group arrangements, destination consulting, visa/passport assistance, and travel risk assessment. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• To communicate with you: We use your information to respond to inquiries, send booking confirmations, updates, and other service-related communications. This is necessary for our legitimate interests in managing our relationship with you and providing support.
• To manage payments: We process payment information to complete transactions for services rendered. This is necessary for the performance of a contract and for our legitimate interests in receiving payment.
• For travel policy development and sustainable travel solutions: We may use aggregated or anonymised data to help develop travel policies or evaluate sustainable options.
• To improve our services and site: We analyse usage data to understand how our services are used and to identify areas for improvement. This is based on our legitimate interests in enhancing our offerings.
• For legal and compliance purposes: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests. This is necessary for compliance with legal obligations.
• For security and fraud prevention: We process data to protect our services, users, and third parties from fraud and security threats. This is based on our legitimate interests and compliance with legal obligations.
• With your consent: For specific purposes where we obtain your explicit consent, such as sending marketing communications.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Performance of a contract: When processing is necessary to provide the services you have requested or to fulfil our contractual obligations to you.
• Legal obligation: When processing is necessary to comply with a legal requirement.
• Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: When you have given clear consent for specific processing purposes.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• Travel Suppliers: We share necessary information with airlines, hotels, car rental companies, tour operators, and other travel service providers to book and manage your travel arrangements.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, IT services, data analysis, and customer support. These providers are obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have provided your consent.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose for processing.

Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request that we delete your personal data under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
• Right to complain: You have the right to lodge a complaint with a supervisory authority, particularly in the Netherlands, if you believe our processing of your personal data infringes data protection laws.

To exercise any of these rights, please contact us using the physical address provided below.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyse site usage, and for other purposes. You can manage your cookie preferences through your browser settings.

Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Dutch Travel Advisors
65 Prinsengracht, Suite 2B, Amsterdam, North Holland, 1016 HM, Netherlands.